Frequently Asked Questions
Answers to questions we get asked frequently. Everything you really need to know about the 911 Help Now™ Emergency Medical Alert Pendant.
Are there any hidden fees associated with the 911 Help Now Emergency Pendant?
No! There are no hidden fees and no monthly payments! Just a one time fee to purchase the device.
Does the 911 Help Now Emergency Pendant Need Cellular Service to Work?
No. The 911 Help Now Emergency Pendant works anywhere there is cell service and no separate cell service is needed.
Is there a dedicated phone number to the 911 Help Now Emergency Pendant?
No. The device is programmed to call 911 in case of an emergency. Just press the red button and 911 will be called and answer!
Do we have to buy batteries from you when the device batteries die?
No. The 911 help Now Emergency Pendant is the only medical alert with AAA interchangeable batteries. This makes it easy for you to change them when they die.
What happens when we press the help button?
The 911 Help Now Emergency Pendant calls 911 immediately. The 911 Emergency Services answers and assess the situation with you and sends the necessary Emergency Services.
How do I know when the batteries need to be replaced?
On the side right side of the 911 Help Now™ Emergency medical Alert Pendant there is a button with a small battery icon on it. Press the button and if it shows as red/orange you need to replace your batteries.
Does the 911 Help Now™ Emergency Medical Alert support GPS tracking? Can they locate my exact location?
The 911 Help Now™ Emergency Medical Alert device does not support GPS tracking and GPS location. In order to give our customers an alternative to high monthly fees we designed the device so that no monthly cellular service was needed. In order to support GPS location services, there would have to be a monthly fee paid to a cellular carrier.