Home / 911 Help Now Alert Terms and Conditions
Congratulations on your purchase of a 911 Help Now Alert "Device"

 There are a few important facts about your Device that you need to

understand and acknowledge.  This is an agreement between you and

911 Help Now. If you do not agree with these terms or decide not to

proceed, do not use the Device and return it unused and in its original

packaging to the place of purchase for a full refund.  Before using your

Device, you need to download the Device application by running a

search for 911 Help Now Alert at: Google Play Store

(https://play.google.com/store) for Android phones or App Store

(www.apple.com/itunes) for iPhone®.  Next, you MUST pair your

Device with your smartphone using its Bluetooth functionality.  Follow

the instructions in the application set up or in the manual that came with

the Device.  After the setup is complete, your Device can alert your

smartphone to send text messages to up to three MOBILE phone

numbers and/or alert your smartphone to make calls to up to three phone

numbers.  It is important to take note of the following:

• Data service plan is required;

• The 911 Help Now Alert application must be running at all times. Do

not stop or remove the application;

• Keep Location services and Bluetooth activated/ON;

• A mobile phone number is required for Text/SMS message options to

function;

• You must have at least one contact’s Text/SMS or Call selected in the

Settings screen.

• Perform a test alert once the Device is connected to your smartphone

and coordinate with your contacts to make sure they receive your

Text/SMS and calls.

• You may need to re-launch the 911 Help Now Alert application any

time your smartphone software is updated.  Make sure to perform

the above test after you re-launch the 911 Help Now Alert

application.

• To receive audio alerts on your smartphone, make sure your

smartphone is not in silent or vibrate mode.

YOU AGREE AND ACKNOWLEDGE that the Device:

• Does NOT call or initiate calls to 911 or any other emergency service

center;

• Does NOT have a microphone or a speaker and that all voice

communications are handled via your smartphone.  As such, you

need to be close to your smartphone in order to talk and listen

when the phone call is connected;

• Does NOT make or receive phone calls (it sends a signal to your

smartphone to initiate a call phone numbers you have identified as

part of the Device set up);

• Does NOT directly send SMS messages [it sends a signal to your

smartphone to initiate text messages to one or more Mobile Phone

Numbers you have identified as part of the Device set up (note

that only mobile phones can receive SMS messages)];

• Does NOT determine your location and relies on your smartphone’s

location services to determine your location, (note that location

information are estimates only and that GPS location services does

not work indoors);

• Does NOT work under water;

• Does NOT work if your smartphone is out of network range;

• Does NOT work if it is too far from your smartphone;

• Works ONLY when it is connected to and is in close proximity to

your smartphone (make sure the red light on the Device is not

blinking and the app shows that the Device is connected).  If the

connection between the Device and your smartphone is lost, the

Device will continue to ping in an attempt to connect to your

smartphone.  This activity will drain your battery on the Device

and the smartphone;

• Battery life is an estimate only and depends on how often your Device

is activated;

• Has a range that is determined by its surrounding structure which can

vary; 

• Fall detection accuracy depends on the nature and impact of the fall.

Tests have shown that fall detection works better if the Device is

used with the Clip or the Lanyard. For best results, always press

the alert button for 2 to 8 seconds.

You further acknowledge that the Device does not come with any

cellular or wireless service plan, data plan or other Internet connectivity

services (each, a "Service Provider”). You are solely responsible for

ensuring that your smartphone is compatible with the Device, is properly

functioning, and has access to a Service Provider. Check with your

Service Provider for compatibility and mobile data plan availability.

You acknowledge that: (i) the advertised Device range is approximate

and can vary significantly based on the Device’s surrounding structure;

(ii) the Device is compatible only with certain smartphones with

Bluetooth 4.0 functionality; and (iii) 911 Help Now makes no warranty

with respect to the operation of the smartphone or its compatibility with

the Device.

You agree that 911 Help Now has no responsibility for: (i) the provision

of cellular data services; (ii) wireless services or other Internet

connectivity services; or (iii) the terms under which Service Providers

may offer those services.  Service Providers may charge you for SMS,

calls, or location services and other fees that 911 Help Now does not

control.  You are solely responsible to pay any and all of these fees.

You agree that the Device is not a medical equipment and it is not

meant to provide you with medical assistance.  As such, you release 911

Help Now, its affiliates, directors, agents, and employees from any and

all liability associated with the use, functionality or operation of the

Device. 

You acknowledge that you have read and agree to be bound by the

terms of the EULA, which govern the use of the Device.  The EULA

can be found at www.helpnowalert.com/eula

You understand that the Device is intended to send an alert to your

smartphone using Bluetooth communication to initiate the transmission

of SMS messages and/or the placement of phone calls. The Device does

not assure that SMS messages have been sent or delivered or that phone

calls have been successfully placed. You are encouraged to and agree

whenever practical to use all other safety and medical devices and

techniques available to you for your protection.

You understand and agree that you may receive a call back from one

or more of your contacts after an alert has been sent and that all VoIP

call backs will be auto answered.

This agreement is governed by the laws of the state of Florida and

constitutes the full understanding by and between you and 911 Help

Now, and may not be amended or modified, except in writing and signed

by 911 Help Now.

911 Help Now reserves the right in its sole discretion to limit, disconnect

or terminate your Device service in the event of abuse.

 

WARRANTY

For information on warranty visit us

at www.vsnmobil.com/valrt/manuals/warranty.

911 HELP NOW MAKES NO OTHER REPRESENTATION OR

WARRANTY OF ANY OTHER KIND, EXPRESS OR IMPLIED. 

EXCEPT AS SPECIFICALLY SET FORTH ABOVE, ALL

WARRANTIES EXPRESS OR IMPLIED, INCLUDING IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE, ARE EXCLUDED TO THE EXTENT

PERMITTED BY LAW.  IN NO EVENT SHALL 911 HELP NOW BE

LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL

DAMAGES FOR BREACH OF WARRANTY.  YOU

ACKNOWLEDGE THAT ANY AFFIRMATION OF FACT OR

PROMISE MADE BY 911 HELP NOW, ITS AGENTS, OR

EMPLOYEES SHALL NOT BE DEEMED TO CREATE AN

EXPRESS OR IMPLIED WARRANTY.  911 HELP NOW’S TOTAL

AND COMPLETE LIABILITY UNDER THIS AGREEMENT OR

FOR ANY MALFUNCTION OR MIS-OPERATION OF THE DEVICE

IS CAPED AND LIMITED TO THE PURCHASE PRICE OF THE

DEVICE.