Home / 911 Help Now Alert FAQ
iOS 10 911 Help Now Alert Update

 iOS 10 introduced a change to the way contacts are edited in iPhone that will cause

the 911 HELP NOW ALERT app not to work properly.

 We have released an updated version of the 911 HELP NOW ALERT app that

corrects this problem.

 Go to the app store, look in the Updates folder and select the update for 911 HELP

NOW ALERT. This should resolve the problem.

  What is the Bluetooth Pin for my 911 HELP NOW ALERT?

 The 911 HELP NOW ALERT is designed to be paired within the 911 HELP NOW

ALERT app on your smartphone. The pin is negotiated between the button and the app

and never shared. Please go into the 911 HELP NOW ALERT app and pair your button

with the “Manage Device” icon. Do not try to pair the button in your phone’s Bluetooth

settings.

  

 If your button is having trouble pairing, make sure it is turned on. Pressing the button for

10 seconds with turn it on. Pressing it for 45 seconds will return the button to default

settings and power it off.



  How can I change the battery?

911 HELP NOW ALERT uses a very common type of battery (CR2032) and can be

changed very easily.

  Why is my 911 HELP NOW ALERT not connecting to my iPHONE after my upgrade to

iOS 8?

911 Help Now has discovered that a bug in the latest iOS upgrade may prevent your 911

HELP NOW ALERT from working properly. Users who have upgraded their iPHONE to iOS

8.0.0 or higher have reported connection issues with their 911 HELP NOW ALERT device.

We have informed Apple of this bug in the new iOS release. In the meantime, please follow

the following steps to work around this bug:

1. Bring your 911 HELP NOW ALERT and iPhone close to each other;

2. Open the 911 HELP NOW ALERT Application;

3. Go to Manage Device;

4. Look for your 911 HELP NOW ALERT on the screen;

     a. If no device is found or listed, jump to step 5;

     b. If your 911 HELP NOW ALERT shows “Not Connected,” click on the minus (-) sign to

remove;

     c. Confirm to forget device;

5. Power Cycle the iPHONE;

6. Re-Open the 911 HELP NOW ALERT Application;

7. Go to Manage Device and follow the steps on the display to reconnect your 911 HELP

NOW ALERT Device.

  My 911 HELP NOW ALERT will not stay connected and blinks non-stop

If the 911 HELP NOW ALERT will not stay connected or continuously blinks, you may

need to restart the 911 HELP NOW ALERT device.  You can do this by following the

steps below.

1. Power off the 911 HELP NOW ALERT by pressing and holding the button for 30 seconds.   Once you

hear two beeps and two flashing red lights the device will be turned off. (Tip: Wait the full 30 seconds

until you hear the two beeps before releasing)

2. Open the 911 HELP NOW ALERT application on the phone and go to device manager. 

3. Click on the minus sign to remove the device from the application.

4. Restart the 911 HELP NOW ALERT device by pressing and holding the button for ~10 seconds or

until you hear a beep followed by a flashing green light.

5. Once the device has been put in pairing mode you can select it in the application. (Tip: The app

may take 10-20 seconds to complete the pairing process.)

 

  Can I activate/deactivate the fall detection feature?

 Yes, 911 HELP NOW ALERT comes with fall detection disabled by default, but you can activate it

by going to your App home menu.

  What are the main tips for 911 HELP NOW ALERT to work properly?

 Data service plan is required.

 911 HELP NOW ALERT application must be running at all times, please do not stop

or cancel the application.

 Fall detection accuracy depends on different factors including the nature of the fall

and the way the 911 HELP NOW ALERT is held/worn.

 For best results keep 911 HELP NOW ALERT in close proximity to the smartphone.

 Keep Location services and Bluetooth activated/ON.

 Alert audio will not be heard on smartphone if the ringer is on vibrate or silent.

 Contact’s mobile phone number is required for Text/SMS message options to

function.

 After your Smartphone software or system is updated, you need to re-launch the 911

HELP NOW ALERT phone application and perform a test to ensure proper

operation.

 Will my Tablet or iPad work with the 911 HELP NOW ALERT?

How do you set up and use the 911 HELP NOW ALERT on a tablet?

The 911 HELP NOW ALERT can work together with a tablet that is connect to Wi-Fi as long

as it is running either Android 4.3+ or iOS 7+. It must also support Bluetooth 4.0 wireless

technology.

Setting up the text/calling application

For this example we used TextFree by Pinger. Please note that VSN is not affiliated with

Pinger or any other free text/calling applications.

Download and launch the application on the tablet. It with walk you through setting up a

phone number (remember this number as you will need to enter it into the 911 HELP NOW

ALERT app) Once your number is created you will be able to make a contact list. Create a

contact for the people you would like the 911 HELP NOW ALERT to notify.

In the 911 HELP NOW ALERT application

Download and launch the 911 HELP NOW ALERT application. It will walk your through the

set up process. One key point is when it asks you for your mobile number to use the one

you created with the text/calling application previously.



How do I turn off the device?

 Hold the button for approximately 30 seconds

 What is required in my phone to use 911 HELP NOW ALERT?

 Your phone needs to support Bluetooth 4.0 wireless

technology. See list of devices here.

 Bluetooth feature on your phone must be turned ON.

 Your 911 HELP NOW ALERT must be paired and

connected to your phone.

 911 HELP NOW ALERT App, either IOS or Android,

must be installed and running in your phone.

 911 HELP NOW ALERT must be within range of your

phone’s Bluetooth coverage.

 Location services in your phone must be activated for

greater accuracy on your location information.

 Data connection is necessary for 911 HELP NOW

ALERT App to send the alert.

 Are there any recurring payments for the use of 911 HELP NOW ALERT?

 No, this is one of the biggest advantage of 911 HELP

NOW ALERT as you don’t need to pay any monthly

fee. You only need to install the App in your phone,

set it up and follow the instructions for connectivity.

 What is the battery life of the 911 HELP NOW ALERT?

 It lasts up to a year. 911 HELP NOW ALERT uses a

coin type battery (CR2032) that can be replaced by

the user and does not require recharging. 911 HELP

NOW ALERT is designed to be used only in

emergency situations and naturally, the more you use

it, the shorter your battery life will be. If the connection

between the 911 HELP NOW ALERT and your

smartphone is lost, the 911 HELP NOW ALERT will

continue to ping in an attempt to connect to your

smartphone. This activity will drain faster your battery

on the Device and the smartphone.

 Where can I use the 911 HELP NOW ALERT?

911 HELP NOW ALERT has been designed to give you

protection anywhere you go. First it is a waterproof device

that can be worn in the shower, and second it provides

you the flexibility to use it wherever you go with your

smartphone. Have peace of mind when you go shopping,

to the park or walking away from your house.

 Does 911 HELP NOW ALERT work outside my home?

 Yes. 911 HELP NOW ALERT is the first and only

system that extends the features of an alert system,

nationwide, by connecting through your smartphone.

 How does the emergency alert work?

 911 HELP NOW ALERT comes with a built-in

emergency button that is designed for easy access

and activation.

 How do I pair and connect 911 HELP NOW ALERT with my smartphone?

The instructions below should help you connect your 911 HELP NOW ALERT with your

smartphone.

 

1. On your phone, navigate to the Bluetooth menu.

2. Make sure that the Bluetooth feature is ON.

3. Launch your 911 HELP NOW ALERT app in your phone,

go to the Pairing screen in the App and select your 911

HELP NOW ALERT when it appears in the "Devices" list

(you will be instructed in the App to press the alert

button for 10 seconds to be in discoverable mode).

While in discoverable mode your 911 HELP NOW

ALERT will blink green every 10 seconds for 15 minutes.

4. Your smartphone will then connect to the 911 HELP

NOW ALERT and the App will let you know when it is

connected. Once connected, your device will beep once

and stop blinking. If you want to confirm connection,

select “Manage Devices” from within the App.

 How accurate is my location?

 Location is based on the information your smartphone

provides, therefore it is critical that you have Location

Services activated. Accuracy is much better when

your phone is in the outdoors and can capture signal

form GPS satellites.

 Can the 911 HELP NOW ALERT app call 911?

 At this moment the 911 HELP NOW ALERT application only works with your

personal contacts and can NOT text or call 911.

 How do I add a contact with an international phone number?

 When adding a contact to your 911 HELP NOW

ALERT make sure you use international dialing format

that starts with a plus sign (+), this can be done by

holding down the "0", then write the country code,

followed by the full phone number. Make sure to

remove any leading 0′s or any special calling codes.

 For example the United States number 123-4567 and

area code 954 would be written as +19541234567 (1

is the country code).

 Remember that some countries add some digits after

the country code for mobile numbers. i.e. in

Argentina, mobile numbers should have a 9 between

the country code (+54) and area code. The final

phone number will have 13 digits total: +54 9 xxx xxx

xxxx. In Mexico, mobile numbers need to have a 1

after +52, even if they are Nextel numbers.



 Can 911 HELP NOW ALERT be used while roaming?

 Yes, you can use 911 HELP NOW ALERT while you

are roaming but your phone requires access to data

communication.

 How far can the 911 HELP NOW ALERT be from my smartphone?

 911 HELP NOW ALERT works with Bluetooth 4.0

technology that has a range of up to 75’ indoor or 300’

outdoors. This range may vary, depending on the

power of your phone’s Bluetooth radio and the objects

between your phone and the 911 HELP NOW ALERT, as well

as other environmental conditions.

 Will 911 HELP NOW ALERT work with my phone?

911 HELP NOW ALERT works on iPhone®4s/IOS 7 or

newer and any smartphone using Android™ 4.3 or newer

with Bluetooth® 4.3.

Compatible Devices

 iPhone - 4s, 5, 5c, 5s

 Google - Nexus 4, Nexus 5

 Samsung - Galaxy S4, S5, Galaxy Note 3

 Motorola - Droid Maxx, Droid Ultra, Droid Mini, Droid

RAZR, Moto X, Moto G, Moto E

 HTC One M7

 Most Android™ 4.3 or newer with Bluetooth® 4.3

 What kind of accessories are included with the 911 HELP NOW ALERT?

911 HELP NOW ALERT comes in different packages that

might include some or all of the following accessories:

 

 Clip-on accessory (i.e. belt clip, money clip, clip-on back

pack, etc.)

 Pendant holder (can be used also as a key chain holder)

 Wrist band

 Quick Start Guide

 What do I need to complete during the settings process?

 Make sure your location services and the Bluetooth

are active in your smartphone.

 You will need to add your personal information (name,

phone number), add your contacts (Text/Call

selection) and define the alert message to be sent

 Complete the pairing process with your 911 HELP

NOW ALERT.

 After this you have additional options (fall detection,

silent mode, alert tone) but you are already protected.

 What location is sent to my contacts in the sms message?

 The 911 HELP NOW ALERT relies on

your smartphone’s location services to determine your

location. Note that this location information is an

estimate only and the GPS location services does not

work indoors.

 How many emergency contacts can I have?

 911 HELP NOW ALERT gives you the opportunity to

select up to 3 contacts for text message or phone

calls. Be aware that for the text message to function

properly, you need to provide a cellphone number for

your contact.

 If I go for a walk outside, will there be signal?

 By carrying your smartphone together with your 911

HELP NOW ALERT, you will be able to send an alert

anywhere you go as far as you are within cellular

coverage. This product provides you with the peace of

mind of having your personal life and mobility you

desire.

 How many 911 HELP NOW ALERT's can I have connected to my smartphone?

 You can have one 911 HELP NOW ALERT connected to your phone at the same

time.

 Can I select the ringtone on my phone for when the alert goes off?

 Yes, as part of the settings you can select any ring tone in your phone.

 What does 'silent mode' mean in the app settings?

 In some situations you want to avoid making a sound or illuminating your 911 HELP

NOW ALERT or phone when there is an emergency (i.e. when used for personal

security). In those cases you can select in the App to maintain 911 HELP NOW

ALERT and/or Phone in stealth mode.

 Where do I download the 911 HELP NOW ALERT app?

911 HELP NOW ALERT is compatible with iPhone and various Android

devices. Downloading the application is quick and easy. 

1. IOS application is here.

2. Android application is here.

 Why do I need to provide my name and number in the personal information section?

911 HELP NOW ALERT sends text messages using data communication and your name

and phone number are used to let your contacts know who the message is from.

 How do I check my battery level?

 Go to Home menu, click on Device Dashboard, and you will have the indication in

the bottom right of your screen. Battery indicator shows three colors, Green, Yellow

and Red. As soon as you get Red indication proceed to replace it.

 Can I use my 911 HELP NOW ALERT in the shower?

 Yes, 911 HELP NOW ALERT is a waterproof device and can be worn in the shower

giving you extended protection.

 Does the wrist band strap contain any latex?

 No. The strap accessory is silicon based with no latex content.

 What is 911 HELP NOW ALERT?

 911 HELP NOW ALERT is a small wearable alert device that uses Bluetooth 4.0 LE

(aka Bluetooth Smart) technology, and works in association with a smartphone

application. 911 HELP NOW ALERT will allow you to alert others in case of a

medical emergency, fall or risk to personal security.

 911 HELP NOW ALERT also helps you to:

o Stay safe:  in case of an emergency, 911 HELP NOW ALERT instructs the

phone to send text messages and/or call your emergency contacts with one

press of a button.

o Have peace of mind: 911 HELP NOW ALERT has an integrated fall detection

system that will send an emergency alert to your contacts even if you are

unable to press the button.

o Transmit your location: 911 HELP NOW ALERT uses your phone’s GPS to let

family, friends or medical professionals find you.

 911 HELP NOW ALERT design and operation is highly innovative.

o Ergonomically designed with a recessed illuminated button and alert sound

for a richer user experience.

o Waterproof protection.

o Long battery life.